Hi, this is FanPlus team.
If you have a problem with watching ADs or using offer-walls,
please check if the settings below are enabled.
1)Device settings -> FanPlus -> Allow Tracking
2)Device settings -> Privacy -> Tracking
-> Enable “Allow Apps to Request to Track” and “FanPlus” option (see the image below)
3)Device settings -> Privacy -> Apple Advertising
-> Enable “Personalized Ads” (see the image below)
If you do not see the setting options above, please follow the next steps.
1)Delete FanPlus app and re-install it
2) Log in with your FanPlus account
3) Go to Vote > Click “Get free voting tickets” menu
4) If a pop-up message shows up, saying “Please allow tracking to see ADs”,
Click Setting > Enable “Allow Tracking”
5) Go back to FanPlus app and try to watch ADs again
If you still have the issue, please let us know 🙂
(Contact us via Setting on FanPlus app → Contact us
→ Select a type of your inquiry → Write your issue in detail)